AMPM utilizes our web-based “CRN” (Customer Response Network) to provide our clients with another level of customer service. All AMPM staff members carry smart phones capable of receiving e-mail alerts. This “CRN” enables our facility contacts to identify any situation that requires our immediate attention. Here is how our “CRN” works:
· Customers access the “CRN” through our AMPM website at www.ampmfacilityservices.com
· Through a personal access code, your building manager enters directly into their account and details the specific information related to the maintenance or cleaning issue.
· That information entered is immediately emailed out to all AMPM personnel responsible for your account.
· Upon receiving this message, the appropriate AMPM employee addresses the situation and notifies the customer with a return email through the “CRN” informing them how the situation was resolved.
AMPM’s staff is accessible 24/7/365 through our Customer Response Network.